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Troubleshooting Guide to Fix Sage 50 Error 1920

Sage 50, recognized for its inclusive accounting solutions, is reliable and trusted software used by businesses of all sizes to efficiently manage their financial transactions and reporting. From invoicing to inventory management, Sage 50 offers a wide range of features that help businesses streamline their operations and ensure accurate financial reporting. However, in the midst of the useful benefits and features, an immense challenge encountered by the users is the Sage 50 error 1920 when the service fails to start. Even though this error is infrequent, it still prevents the smooth functioning of the software and causes disruptions for the company while managing its accounting needs.

Ranging from installation issues to networked multi-user setups, Sage 50 error 1920 can have a huge impact on the business’s efficiency and productivity. Therefore, it’s important for users to troubleshoot this error promptly to reduce the potential negative consequences of this Sage 50 error 1920 service failed to start. Through this blog, we will cover the common causes of the error and provide you with step-by-step instructions that you can follow to fix the error efficiently.

What is the Sage 50 Error 1920?

Sage 50 error 1920 is an installation error that occurs when the user tries to install the Sage 50 accounting software on their workstation, but the data service fails to start. An interruption in the installation process characterizes this error, which can prevent the user from accessing the software’s features and functionalities. This error may cause the user to be unable to work effectively on the software, causing frustration and delay in the submission of important accounting tasks.

Error 1920 in Sage 50 may appear in three different error messages, i.e.,.

1. Error 1920: Service Sage 50 Control Service failed to start.

Or 

2.Error 1920: Service Sage AutoUpdate Manager Service failed to start.

Or

3.Error 1920: Service Sage 50 Accounts Data Service failed to start.

Resolving Sage installation error code 1920 typically requires tailored troubleshooting steps specific to the error message being displayed. This error can be resolved by ensuring the necessary services are set to start automatically or by running a repair installation when needed.

Causes Behind the Sage 50 Error 1920

Let’s take a look at the list of common reasons and factors why you can encounter the Sage 50 error code 1920:

  1. Running an outdated version of the Sage software or an unsupported operating system can cause a variety of compatibility issues and errors with the software.
  2. Insufficient user permissions or restrictions on accessing the company file.
  3. Unstable internet connection.
  4. If the Sage company file gets damaged due to hardware issues or software conflicts.
  5. If you have installed multiple Sage 50 applications on your computer, you are more likely to encounter various unwanted errors, including Sage error 1920.
  6. Other installed applications on the computer, such as firewall applications, can also interfere with the Sage 50 software’s proper functioning.

Solutions to Fix the Sage 50 Error 1920 Service Failed to Start

After clearly understanding the reasons why you may encounter Sage 50 error 1920, it’s time to explore solutions to resolve the error. You can try the solutions listed below to resolve Sage 50 error code 1920.

Solution 1. Delete the Temporary Files

The very first solution that we recommend you follow when dealing with the Sage 50 error 1920 is to delete the temporary files on your computer. This will assist in removing corrupted or conflicted files that could be causing the error. Let’s take a look at the steps that you can follow to delete the temporary files on your computer:

  • Open the Windows Run Command on your PC by pressing the Windows + R keys together.
  • Now, type %temp% in the search bar and click on the OK option.
Windows-R-keys-and-temp
  • Select all the temporary files in one go by pressing the Ctrl + A keys together.
  • Hit the Del key on your keyboard, and then click on the OK option.
Temp-files-delete-option

Also Read: Sage 300 Error 49153 Cannot Access Database

Solution 2. Rename the Sqlite Files

Sqlite files are commonly used for storing data in various applications and are required to ensure their smooth functioning. However, damage or corruption of these files can lead to errors or malfunctions within the applications. Therefore, renaming the files will help resolve the errors related to the damaged Sqlite files.

Here are the steps that you can follow to do so:

  • Open File Explorer on your PC by pressing the Windows + E keys together.
  • Now, navigate to the following location, i.e., the 32-bit operating system: C:\Program Files\Sage\AccountsServiceVXX, and for 64-bit operating systems: C:\Program Files (x86)\Sage\AccountsServiceVXX. Here, the VXX denotes the version number.
  • Right-click on the following files: Sg50Svc_vXX.sqlite3, Sg50Svc_vXX.sqlite3-Shm, and Sg50SvcvXX.sqlite3-wal, one by one, and choose the rename option.
  • Add old at the end of the file name.
  • Following the above steps, close the browser window and restart the Sage 50 accounting software.

After completing the aforementioned steps, verify if you have resolved the Sage 50 error code 1920.

Solution 3. Close Sage 50 Pending Processes

If there are too many active, pending processes with the Sage 50 accounting software, it can lead to various errors with the software. Too many pending processes can also trigger Error 1920. Let’s take a look at the actions that you can follow to close the Sage 50 pending processes on your computer.

  • First of all, press the Ctrl + Alt + Delete keys.
  • Thereon, click the Task Manager option, and then choose the Processes tab.
  • After that, look there for the following service: Sage.Central.AutoUpdateManager.Service.exe.
  • Right-click on it and choose the End Process option.
  • After following the above steps, make sure to close all the other processes that start with Sage or SG.

Solution 4. Alter Permissions of Sage Files

Let’s take a look at the steps that you can follow to alter or modify the permissions of the Sage 50 files on your workstation.

  1. First, open File Explorer on your computer by pressing the Windows + R keys together.
  2. Now, navigate to C:\ Program Files (x86) and right-click on the Common Files folder.
  3. Choose the Properties option, then click on the Security tab.
  4. Select the Advanced option, and then select the Owner tab.
  5. Following that, click on the Owner tab and select the Edit option.
  6. Scroll down to the Change Owner section and choose the Administrators option.
  7. Then, click on the OK > Apply option.
  8. Again, right-click on the Common Files and choose the Properties option.
  9. Click on the Security tab option and select Edit.
  10. Here, provide full access to all options except the Create Owner.
  11. Save the changes by clicking on the OK > Apply option.
  12. Now, repeat these steps for the Sage folder and AccountsServicevXX.
  13. Navigate back to the Common Files and double-click on the Sage folder.
  14. Double-click on the Central > Auto Update Client option.
  15. In the auto-update client folder, right-click on each file and select the Properties > Security option.
  16. Following that, click on the Advanced option and select the Owner tab.
  17. Make sure that the owner is the administrator.
  18. Moving ahead, ensure that the permissions and folder owner applied to common files are applied to:
    1. Sage
    2. Central
    3. AutoUpdateClient
  19. At last, install the Sage 50 software again.
 Ending Note

We hope that by the end of this blog, you will be able to successfully resolve the Sage 50 error 1920. If you still have any doubts related to the topic or are unable to resolve the error, then we recommend you get in touch with the Sage 50 support team. Our experts are available 24/7, around the clock, to attend to your calls and help you use the software smoothly without any technical issues. So, get in touch now and enjoy the seamless functions and benefits of the Sage 50 accounting software.

Mark James
Mark James

Being a tech enthusiast, I am Mark James, a highly experienced and professional writer with over 12 years of experience. My deep understanding and knowledge of software tools help me provide valuable insights and guidance to users across the globe. My passion for technology motivates me to stay updated with the latest advancements, which allows me to deliver the most relevant and updated information to my audience.

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